Job Title: Delivery Operations Analyst.
What are we looking for:
Primary skill - Digital Marketing - P4
Secondary skill - Business Communications - P3
Designation: Delivery Operations Analyst.
Roles and Responsibilities:
In this role you are required to do analysis and solving of lower-complexity problems.
Your day to day interaction is with peers within Accenture before updating supervisors.
In this role you may have limited exposure with clients and or Accenture management.
You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
The decisions you make impact your own work and may impact the work of others.
You will be an individual contributor as a part of a team, with a focused scope of work.
Please note that this role may require you to work in rotational shifts.
Location: Kuala Lumpur.
Skill Required: Next Generation Customer Operations, Digital Marketing P4.
Qualification: Assoc. Degree, College Diploma.
YOE: 3 to 5 years.
Lang: English B2, Indonesian B2.
What would you do
You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers giving best resolutions.
You will also be responsible for closing the fault and complaints within SLAs.
a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market
A generic term for the marketing of products or services using digital technologies, mainly on the Internet, but also including mobile phones, display advertising, and any other digital medium.
About Accenture
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
