About the role

Business Performance and Management

Perform phone dunning activities on all delinquent / impaired customers assigned with adherence to the approved Collection Script to meet business goals and objectives.
Successfully work on accounts as per guideline requirements set in collection system.
Ensure the portfolio assigned are attempted within the stipulated time set by manager
To manage portfolio appropriately towards target setting.
To render full support towards team performance
All customers enquiries are to be attended within 24 hours
Prepare proposal for R&R, Compromised Settlement, payment proposal & etc.
Ensure daily, weekly, monthly KPIs are met
Ensure timely litigation are instituted.
Provide workable resolution to customers enquiries
To meet walk-in customers (with the Manager's presence) to further discuss on repayment plan
Avoid Operational Losses
Assist Team Manager on any ad-hoc projects

People Management

Ensure satisfactory rating on all audit reviews.
Ensure compliance of internal policy and procedures, Bank Negara guidelines and regulation, i.e. FSA /IFSA 2013, Fair Debt Collection & etc.

Highlight suspicious and new account behavior to Team Manager to mitigate fraud.