Negotiator, CCO SCR - Secured Collections (SG) MY

Contact customers to secure payment of arrears towards regularizing their accounts

Provide customers with clear and accurate payment instruction/ account information

Negotiate with financially distressed customers to establish optimal loan workout arrangements so as to minimize credit losses

Recommend and execute appropriate legal actions to recover account outstanding when necessary

Maintain and update all dunning records factually and timely into the collections system

Follow up customer queries and escalate to Team Manager if required