Manager, CSD - CIMB@Work Strategy & Business Development MY

Job Purpose

To lead and manage the payroll sales team in delivering strategic initiatives that drive client acquisition, cross-selling, and segment growth. This role requires a proactive leader who combines strategic vision with hands-on execution to ensure the team consistently meets and exceeds sales targets. The manager will foster a high-performance culture, guide team development through coaching and training, and implement innovative strategies to optimize productivity.

Key Responsibilities

Leadership & Team Development

• Lead and inspire the sales team, fostering open communication, collaboration, and a culture of accountability and shared success.

• Instill a strong hunter mindset within the team, encouraging proactive prospecting and going the extra mile to secure new payroll business opportunities.

• Build and develop a high-performing team through continuous coaching, mentoring, and identifying training needs for professional growth.

• Manage workforce planning by overseeing headcount requirements, ensuring timely recruitment and onboarding, and maintaining optimal team capacity.

Sales Performance & Execution

• Ensure team members consistently meet or exceed sales targets through structured guidance, performance monitoring, and counseling.

• Monitor and track team performance against sales goals, providing timely feedback and actionable insights.

• Provide hands-on guidance to team members through joint sales appointments, coaching on effective sales pitching, objection handling, problem-solving, complaint management, cross-selling, and successful deal closure to achieve targets.

• Actively contribute to team sales by leveraging personal referrals, networking, and identifying new opportunities to support overall business growth.

Collaboration & Strategic Alignment

• Collaborate with various business units (Corporate, Commercial, SME, Branch) to identify and pursue cross-selling opportunities through structured meetings and engagement initiatives.

• Act as the key liaison between the team and other business units to ensure smooth communication, share best practices, and maximize acquisition efforts through coordinated strategies.

• Work closely with HQ, Regional Directors, branches, and other stakeholders to ensure strategic alignment, resolve challenges, and drive collaborative success.

Key Requirements

• Bachelor’s degree in Business, Marketing, Finance, or a related field.

• Minimum 3–5 years in banking, financial services, or a similar industry; experience in business acquisition and relationship management is preferred.

• Has ability to lead, coach, and motivate a team to achieve sales targets.