About the role

Key Responsibilities

To work and perform dunning for all delinquent customers.
To negotiate and provide assistance to the customer.
To carry out all the recovery functions as per the assigned account as set by the management.
To achieve, meet, and exceed targets set by the Bank.
Ensure compliance with the circulars and guidelines outlined in delivering results.
Ensure prompt and appropriate action and follow up on all assigned accounts.
Update remarks in the collection system on the follow-up actions taken.
Ensure that the ADS system is always used in accordance with the management’s ADS filtration plan.
Ensure the disposition code in the dialer is synchronized with the follow-up action in the collection system.
Ensure no manipulation occurs in dialer activities in order to achieve intensity.
To maximize productivity during the productive hours, i.e. to reduce Not Ready Time
To review, propose, and recommend appropriate recovery actions for approval, i.e. Skip tracing, field verification, legal action etc.
Attend to customer inquiries and complaints (Walk in or call).
Carry out action plans and strategies set by the management.
To be ready for additional hours required by management.
Undertake any other duties and responsibilities as assigned by Management from time to time.

Negotiator, CCO ACR - Auto Collections MY