Company Description
Novotel Kuala Lumpur City Centre
Hotel that makes every moment matter
Situated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such as Pavilion Kuala Lumpur and Suria KLCC. With 302 rooms, all of which are smoke-free with various amenities including complimentary WIFI, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk.
Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine at this all-day dining restaurant. For socialising or refreshment, Gourmet Bar offers a range of alcoholic and non-alcoholic drinks. Guests staying on our premier floors or holding Accor Platinum and Diamond memberships enjoy exclusive access to Premier Lounge. Stay active with our outdoor swimming pool and fitness centre. Organise meetings and events in our six versatile ballrooms.
When in Kuala Lumpur, guests can explore a myriad of attractions located close to the hotel, including landmarks like Petronas Twin Towers, Aquaria KLCC, KL Tower, KL Forest Eco Park, Petaling Street (Chinatown), and numerous other captivating sights.
Be it a business or leisure trip with your family or loved ones, our prime location ensures that most of the must-visit destinations in Kuala Lumpur are within reach.
Job Description
Customer relations
Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
Enquires whether guests are satisfied throughout their experience
Takes into account and anticipates guest needs
Conveys the hotel image
Professional techniques / Production
Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment
Supervises stock rotations for soft and alcoholic drinks and catering supplies, and identifies any needs
Supervises and checks the bar, restaurant, menu, presentation
Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand
Coordinates with the departments close to the F&B department (front office, reservation etc)
Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations
Ensures equipment remains in good condition and signals any needs for technical intervention
Ensures compliance with legislation governing the sale of beverages
Team management/ Talent & Culture
Contribute to guests satisfaction by providing high quality services with a warm and friendly and approach.
Develops employees' motivation and team spirit by creating a good working atmosphere
Integrates and trains employees, providing support for skills development
Ensures that employees are well presented (uniforms, personal hygiene etc)
Helps employees improve their skills and provides support.
Commercial / Sales
Is familiar with all the hotel's services and promotes them to encourage guest loyalty
Respects requests from the Sales Department and fulfils the customer promise
Increases sales through his/her innovative and creative approach and reliable advice
Promotes the special offers and full range of products
Management and administration
Manages the products available for guests
Keeps the loss and breakage of equipment to a minimum and keeps the superior informed
Keeps an inventory of equipment and tracks items coming in and out in coordination with the Assistant General Manager.
Hygiene / Personal safety / Environment
Ensures that the workplace remains clean and tidy
Knows and ensures application of the hotel's security regulations (in case of fire etc)
Ensures the safety of people and property in the hotel
Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc).
Qualifications
Previous experience in a supervisory role.
Previous customer servce expereince.
Ability to work under pressure.
