Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
We are seeking an enthusiastic and detail-oriented F&B Supervisor to join our dynamic team in Sepang, Malaysia. In this pivotal supervisory role, you will oversee food and beverage operations, lead a dedicated team, and ensure exceptional guest experiences through efficient service delivery and operational excellence. You will be instrumental in maintaining our high standards of service, hygiene, and customer satisfaction while driving team performance and fostering a collaborative work environment.
Ensure efficient, friendly, and professional food and beverage service is provided to all guests, while maintaining a customer-focused approach to exceed expectations
Supervise and mentor team members, providing coaching and support to develop their skills in menu knowledge, dietary requirements, allergen awareness, and beverage recommendations
Establish and maintain comprehensive systems to protect, control, and accurately record food service equipment, conduct regular stock takes, and document any breakages or discrepancies
Develop and implement weekly cleaning schedules for food service areas to achieve and maintain the highest hygiene and sanitation standards
Ensure team members are knowledgeable about current promotions and are empowered to maximize sales opportunities while maintaining service quality
Oversee accurate guest billing following hotel procedures, verify correct charges are posted, and resolve any billing discrepancies with transparency and professionalism
Maintain clean and organized presentation of bar and restaurant areas by implementing and monitoring opening, closing, and daily operational procedures
Coordinate setup and reset of conference and function activities as required, ensuring seamless execution and guest satisfaction
Assist with roster preparation and scheduling, ensuring cost-effective and suitable employee levels are maintained while meeting operational demands
Analyze operational metrics and guest feedback to identify improvement opportunities and implement solutions that enhance service delivery
Foster a supportive and inclusive team environment that encourages open communication, professional development, and shared accountability
Qualifications
Required Qualifications:
Minimum 2 years of relevant supervisory or operational experience in a food and beverage outlet or hospitality environment
Comprehensive understanding of menu items, dietary requirements, and allergen information
Proven experience in staff supervision, training, and team leadership
Proficiency in Point of Sale (POS) systems and basic financial management
Knowledge of food safety standards and hygiene regulations
Excellent communication and interpersonal skills with ability to work collaboratively across departments
Strong organizational and time management abilities with attention to detail
Problem-solving skills and ability to handle guest concerns with empathy and professionalism
Preferred Qualifications:
Food Safety Certification or equivalent training
Experience in a hotel or upscale dining establishment
Knowledge of wine pairing and advanced beverage service
Experience with inventory management software
Bilingual capabilities (English and Malay)
Demonstrated track record of improving operational efficiency and guest satisfaction metrics
