Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
We are looking for an enthusiastic and customer-focused F&B Server to join our hospitality team in Sepang, Malaysia. In this role, you will deliver exceptional food and beverage service to our guests, creating memorable dining experiences through attentive, personalized service and genuine engagement. Working collaboratively with our Food & Beverage and culinary teams, you will maintain the highest standards of professionalism, organization, and service excellence in a dynamic hospitality environment.
Welcome guests warmly and professionally, presenting menu offerings and providing thoughtful beverage and food recommendations based on guest preferences
Take accurate food and beverage orders, ensuring all special requests and dietary requirements are clearly communicated to the kitchen and bar teams
Deliver food and beverages promptly and efficiently, maintaining attention to detail in presentation and service standards
Demonstrate comprehensive knowledge of the menu, including cocktails, wines, beers, and non-alcoholic beverages, and provide confident recommendations that enhance the guest experience
Respond promptly and professionally to guest requests, complaints, and special needs, resolving issues with empathy and a solution-oriented approach
Maintain impeccable cleanliness and organization of service areas, tables, and dining spaces, adhering to health and safety standards
Manage multiple guest requests simultaneously while maintaining composure and service quality in a fast-paced environment
Collaborate effectively with colleagues across Food & Beverage, culinary, and other hotel departments to ensure seamless guest experiences
Handle cash transactions and point-of-sale systems accurately and securely
Anticipate guest needs and provide proactive, intuitive service that exceeds expectations
Qualifications
Education: High school diploma or equivalent required; certification or diploma in Hospitality, Food & Beverage Service, or related field is preferred
Experience: Previous experience as a Server or in a similar Food & Beverage service role is preferred; experience in a luxury hotel and upscale restaurant
Guest Service Skills: Demonstrated passion for hospitality with strong interpersonal skills; ability to deliver attentive, personalized, and intuitive service to guests from diverse backgrounds
Communication Skills: Strong verbal communication abilities with confidence and professionalism; ability to engage effectively with guests and collaborate with team members
Attention to Detail: Meticulous attention to detail in order taking, service delivery, and presentation of food, beverages, and service areas
Time Management: Ability to manage multiple guest requests and service priorities efficiently while maintaining composure and service excellence
Teamwork: Collaborative team player who works effectively with Food & Beverage, culinary, and other hotel colleagues
Problem-Solving: Ability to handle guest concerns and complaints professionally, with a focus on resolution and guest satisfaction
Health & Safety: Good understanding of food hygiene, sanitation, and workplace safety practices with commitment to maintaining organizational standards
Cash Handling & POS Systems: Experience with point-of-sale systems and cash handling procedures is preferred
Physical Requirements: Ability to work in various service environments, remain standing for extended periods, and perform the physical duties required for food and beverage service
Professional Presentation: Maintains a polished and professional appearance with appropriate grooming and conduct standards
Multilingual Abilities: Proficiency in English and Malay, or other languages relevant to serving diverse guest populations, is preferred
Adaptability: Flexibility and resilience in responding to changing priorities and fast-paced service demands
