Manager, GCB CDG DBE - Digital Journeys, Partnerships & Operations MY

Support the definition and ownership of the product vision, strategy, and roadmap for digital wealth solutions (including digital investments, portfolio management, robo‑advisory, and wealth onboarding journeys), while managing end‑to‑end project delivery to ensure timely feature execution, effective risk management, and balanced scope and trade‑offs.

Prepare clear business requirements and user stories through in‑depth analysis, partner closely with Agile squads to drive sprint planning, backlog refinement, and implementation, and develop key delivery artefacts (product backlog, test plans, and test cases) while supporting end‑to‑end testing activities including UAT, regression, and live verification as required.

Apply market, regulatory, and customer insights together with data and analytics to track key product KPIs, evaluate outcomes, and drive continuous product improvement.

Champion design thinking and human‑centred design principles by working closely with UI/UX designers, business stakeholders, operations, and technology teams to deliver intuitive, compliant digital solutions that address real customer pain points.

Collaborate closely with design, business, operations, and technology teams to drive project delivery, while influencing decisions, resolving conflicts, and aligning diverse stakeholders toward shared product goals.

Oversee day‑to‑day operational activities by maintaining up‑to‑date policies, procedures, terms and conditions, documentation, operational processes, and service flows, while managing and supporting minor and outstanding production issues, including disputes, reconciliation, and settlement matters.

Ensure products and services comply with regulatory requirements, internal policies, and security standards, while actively participating in risk assessments, product governance forums, and audit processes to proactively identify, assess, escalate, and manage compliance and project risks impacting product delivery and operations.

Translate complex technical and analytical insights into clear, business‑friendly communications.

Develop and deliver effective training and briefings for call centres, helpdesks, and branch teams to support operational readiness and service excellence.

Maintain strong documentation and traceability throughout the product lifecycle.

Assist in preparing GPOC, MPAP, GRCC paper, Bank Negara letter for clarification and submission.