Grow your career with us
Here at Averis, our common purpose is to improve lives by developing resources sustainably. Our people are crucial in helping us to realise our vision to be one of the best Global Business Solution (GBS) organization to support our customers in creating value for the Community, Country, Climate, Customer and Company.
Responsibilities:
Responsible for sales support service activities. Prioritize tasks and assign support team to ensure that the team’s resources are used effectively and that customer service agreements are fulfilled.
You are on a journey to join an exciting Company and be part of our success story. Here we will equip you with the know-how and experience that will define your growth. In this role that you are about to embark on, you are required to carry out the following responsibilities:
Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
Supervise sales support team and provide adequate coaching/training to ensure consistent quality of support.
Provide data and guides to help the sales team.
Develop and monitor sales performance indicators.
Manage sales tracking tools and report on important information.
Keep record of sales trends.
Liaise with account managers to develop specific sales strategies.
Stay up-to-date with new product and feature launches and ensure sales team is on board.
Review pending orders and specific customer’s requests to ensure excellent customer service and customer experience.
Suggest sales support process improvements.
To be successful in this role, it is recommended that you should have the following skills and qualifications:
A degree in the related job field.
At least 3 to 5 years of working exposure or experience in a similar role.
Willing to relocate to the job location.
When you send us your resume and personal details, it is deemed you have provided your consent for us to keep or store your information in our database. All the information you have provided is only used for the recruitment process. Averis will only collect, use, process or disclose personal information where and when allowed to under applicable laws.
Only shortlisted candidates will be contacted for an interview. We endeavour to respond to every applicant. However, if you receive no response from us within 60 days, please consider your application for this specific position unsuccessful. We may contact you in the future if there are opportunities that match your qualifications and experience. Thank you for considering a career with Averis.
