AVP, Service Advisor-Client Fulfillmt & Svcs

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in ASEAN with a global network in Southeast Asia, Asia Pacific, Europe and North America. Operating through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, we have a global network of about 430 branches and offices in 19 markets. At the heart of UOB is our culture, shaped by the UOB Way and anchored on our four values – Honourable, Enterprising, United and Committed. For more than 90 years, these values have guided how we do right by our customers, collaborate with one another and create long-term value for the communities we operate in. As One Bank, we are committed to helping our colleagues build sustainable careers grounded in purpose, supported by strong values, and enriched with meaningful opportunities to grow.

Job Description

• Responsible for providing day-to-day client servicing and operational support to Corporate Banking and FIG clients across Transaction Banking products and services.

• The role serves as a key servicing contact for clients and internal stakeholders, providing support for internet banking, cash management, account, payment and other transaction banking enquiries and service requests.

• The Service Advisor provides guidance on banking processes, coordinates with relevant internal teams to resolve issues, and ensures timely follow-up, updates and escalation where required.

• The role is focused on delivering a responsive, accurate and consistent client servicing experience, while maintaining appropriate operational controls and service standards.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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