Housekeeping Supervisor

Company Description

We are far more than a worldwide leader in hospitality. We welcome you as you are and offer opportunities to find a role and brand that truly match your personality and aspirations.

SALARIES AND BENEFITS

• Competitive Salary

• Duty Meals provided

• Medical Insurance Provided

Job Description

We are seeking an enthusiastic and detail-oriented Housekeeping Supervisor to join our team in Putrajaya, Malaysia. In this pivotal role, you will lead and inspire a dynamic housekeeping team while maintaining the highest standards of cleanliness, organization, and guest satisfaction. As a Housekeeping Supervisor, you will be responsible for overseeing daily operations, managing staff performance, and ensuring that all facilities meet our rigorous quality standards.

• Plan and organize daily housekeeping operations, allocating team members efficiently to ensure all public areas and guest accommodations are maintained to the highest standards

• Conduct regular inspections of guest rooms, vacant rooms, and common areas to verify compliance with established cleanliness and presentation standards

• Monitor team performance, provide constructive feedback, and implement targeted training programs to continuously improve service quality and staff competency

• Lead daily housekeeping briefings and conduct regular team meetings to communicate expectations, share updates, and foster a collaborative work environment

• Coordinate with front office and other departments to ensure seamless communication regarding room status, guest arrivals, and special requests

• Manage scheduling and annual leave planning to optimize resource allocation while maintaining adequate staffing levels and employee satisfaction

• Oversee inventory management, including monitoring par levels of cleaning supplies and equipment, and coordinate purchasing with the finance team

• Develop, implement, and update housekeeping policies, procedures, and cleaning checklists to maintain consistency and operational efficiency

• Ensure strict adherence to health, safety, hygiene, and environmental compliance standards across all housekeeping operations

• Handle and resolve guest and resident complaints professionally and promptly, keeping relevant departments informed of issues and resolutions

• Prepare and conduct employee performance appraisals, providing coaching and support to drive professional development and career growth

• Maintain comprehensive training records and schedules to ensure all team members receive appropriate onboarding and ongoing skill development

• Report maintenance issues, damages, and equipment concerns to the appropriate departments in a timely manner

Qualifications

Required Qualifications:

• Minimum one year of demonstrated experience in a Housekeeping Supervisor or equivalent supervisory position within a hospitality environment

• Proficient computer literacy with competency in property management systems and Microsoft Office applications

• Proven expertise in housekeeping operations, cleaning standards, and facility management

• Comprehensive knowledge of health, safety, hygiene, and environmental compliance standards

• Excellent organizational and planning skills with the ability to manage multiple priorities and schedules simultaneously

• Strong communication and interpersonal skills with the ability to engage effectively with staff, guests, and residents

• Customer service excellence with a solution-oriented mindset and commitment to operational excellence

• Demonstrated ability to lead, motivate, and develop team members in a fast-paced environment

• Strong attention to detail and quality assurance capabilities

Preferred Qualifications:

• Experience in a luxury hospitality setting or upscale residential property

• Familiarity with sustainable and environmentally responsible housekeeping practices

• Experience managing both hotel and residential housekeeping operations

Additional Information

• Speaking an additional language, such as Chinese, Tamil, Japanese, or another language besides Malay and English, is an added advantage.