Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
We're looking for an experienced and detail-oriented Audio Visual Supervisor to join our dynamic team in Sepang, Malaysia. In this role, you'll take charge of all audio-visual operations, ensuring seamless execution of events and presentations while maintaining the highest standards of technical excellence. You'll lead a collaborative team, troubleshoot complex technical challenges, and deliver exceptional results that exceed our clients' expectations. If you're passionate about technology, thrive in fast-paced environments, and possess strong leadership capabilities, we'd love to hear from you.
Set up, configure, and operate sophisticated AV equipment and systems for corporate events, conferences, presentations, and entertainment functions
Supervise and mentor AV technicians and support staff, fostering a collaborative and efficient work environment
Conduct pre-event technical assessments and coordinate with event organizers, entertainment teams, and clients to understand and fulfill their specific AV requirements
Monitor audio and visual quality throughout events, making real-time adjustments to ensure optimal performance and customer satisfaction
Troubleshoot and resolve technical issues promptly and decisively during live events, minimizing downtime and maintaining professional standards
Perform routine maintenance, testing, and repairs on AV equipment to ensure reliability and longevity
Develop and implement preventive maintenance schedules and equipment management protocols
Maintain detailed documentation of equipment inventory, technical specifications, and maintenance records
Stay current with emerging AV technologies and industry best practices, recommending innovative solutions to enhance service delivery
Ensure compliance with safety regulations and technical standards across all AV operations
Manage AV budgets and equipment procurement while maintaining cost efficiency
Provide exceptional customer service by communicating clearly with clients and addressing concerns professionally
Qualifications
Proven experience (minimum 5 years) working with professional AV equipment, systems, and technologies in corporate or event environments
Strong technical aptitude with demonstrated problem-solving skills and the ability to diagnose and resolve complex technical issues under pressure
Comprehensive knowledge of audio systems, video projection, lighting, control systems, and related AV technologies
Excellent attention to detail with a commitment to delivering high-quality results consistently
Proven leadership and team management experience with the ability to supervise and motivate technical staff
Strong communication and interpersonal skills with the ability to collaborate effectively across departments and with external clients
Flexibility to work varied shifts, including evenings, weekends, and on-call availability as needed
Project management capabilities with the ability to coordinate multiple events simultaneously
Customer-focused mindset with a commitment to exceeding client expectations
Ability to work independently and as part of a team in fast-paced, dynamic environments
Knowledge of safety protocols and compliance standards related to AV equipment and event management
Organizational skills with the ability to manage inventory, documentation, and scheduling efficiently
