Planner / Senior Planner (Customer Order Planning)

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Job Description

• Responsible as main interface with EDL counterpart and customer with effective coordination internally in addressing issues.

• Responsible on managing customer orders for complex projects from start to delivery. Ensure smooth coordination with all relevant stakeholders and operations.

• Analyze sales forecast with sales team.

• Analyze customer demand and customer pull pattern for inventory control at plant and external warehouse

• Minimize overhanging materials.

• Maintain, check and ensure accuracy of demand loading in SAP for MRP run to fulfill customer requirement based on priority.

Prepare production schedule with the objective of:

• BPS principles

• Meeting customers’ demands and achieving 100% daily attainment

• Optimizing utilization of manufacturing resources (e.g. minimizing set-up or conversion losses)

• Controlling inventory accuracy

• Tracking daily schedule vs. production actual output

• Attend Daily Leadership Routine (DLR) on order fulfillment, critical supply materials and operation related.

• Coordinate raw material issues with LOP Procurement Planner in affected Value Stream & SMT Value stream.

• Set priorities with the operational logistic section on the movement of finished products for timely shipment.

• Coordinate shipment arrangement with EDL counterpart or customers.

Strategic planning to minimize special premium cost (e.g. change of ship mode or service level) to support situation requirement.

• Work on special freight claims and OT (overtime) claims due to customer short lead-time pull-in request.

• Prepare reports e.g. Delivery Performance, Attainment report etc. as and when needed.

• Support activities related to Bosch Production System (BPS), e.g. Pull System, Leveling and EPEI for continuous improvement.

• Execute production planning by using Procon Planning Tool.

• Strong expertise in planning and initiate or support Automation report i.e Power BI dashboard, RPA etc for process efficiency and effectiveness.

• Work together and support each other within LOG. Support and work towards achieving the departmental goal.

• Perform any other duties assigned by immediate superior from time to time.

• Mentor and guide junior planners as and when needed.

• Senior Planners lead and coordinate cross-functional problem-solving efforts to address operational issues and maintain on-time delivery and customer satisfaction.

• Escalate customer order fulfillment issues that affect a single Value Stream (Level 1).

Qualifications

• Bachelor's Degree in any discipline.

• 3+ years of experience in order management, production planning, supply chain, or related functions.

• Exposure to manufacturing operations and planning processes is an advantage.

• Strong communication, stakeholder management, and coordination skills.

• Excellent analytical, data management, and decision-making capabilities.

• Ability to work independently while collaborating effectively within a team.

• Proactive, adaptable, and able to thrive in a fast-paced environment.

• Strong sense of responsibility, ownership, and continuous improvement mindset.

Additional Information

• Leave Entitlement e.g: Annual Leave, Medical Leave and etc

• Company Insurances and etc