Company: 6255 UOB Innovation Hub 2 Sdn Bhd
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
Key Responsibilities
Administer and support enterprise VDI platforms including Omnissa Horizon, VMware ESXi, Citrix, and Nutanix environments.
Perform daily monitoring, maintenance, and operational support for VDI infrastructure and virtual desktop services.
Support endpoint management platforms including Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM/SCCM).
Assist with device provisioning, software deployment, operating system patching, and endpoint compliance activities.
Support endpoint security technologies including Microsoft Defender for Endpoint and Trellix Endpoint Security.
Investigate, troubleshoot, and resolve VDI, endpoint, and endpoint security incidents.
Perform root cause analysis and support service restoration activities for production incidents.
Support platform upgrades, patching, maintenance windows, and technology refresh initiatives.
Monitor platform health, identify issues proactively, and escalate complex issues where required.
Maintain operational documentation, technical procedures, and support records.
Collaborate with infrastructure, network, security, and application support teams on issue resolution and platform improvements.
Participate in after-hours support and maintenance activities when required.
Mandatory Requirements
3-7 years of experience in End User Computing (EUC), VDI, or Endpoint Infrastructure support.
Hands-on experience supporting:
Omnissa Horizon / VMware Horizon
VMware ESXi and vCenter
Microsoft Intune
Microsoft Endpoint Configuration Manager (MECM/SCCM)
Microsoft Defender for Endpoint
Experience supporting enterprise-scale VDI environments.
Strong troubleshooting skills across virtual desktop and endpoint platforms.
Experience supporting production environments and incident management activities.
Good understanding of endpoint lifecycle management, software deployment, and patch management.
Strong analytical, problem-solving, and communication skills.
Additional Requirements
Develop, Engage, Execute, Strategise
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
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