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Overview
As part of the SME Banking Business Transformation team, you will be responsible for enhancing and implementing solutions for the Bank's Loans and relevant systems. In this role, you will play a critical part in maintaining daily production health and optimizing process flows to ensure a seamless loan submission experience for the sales team. This role reports directly to the Head of Business & Corporate Banking (Business Transformation - SME).
Key Responsibilities and Accountabilities
Process & System Enhancement
To work closely with all stakeholders and vendors to ensure new requirements and enhancements are catered in the loan origination system.
To conduct UAT for bug fixes and improvements in the loan origination system.
To assist sales team on the queries or bugs in the loan origination system.
To identity gaps, improvements and to gather requirements based on the daily queries or bugs fixes faced by the sales team in the loan origination system
To transform non-conventional ways of existing tracking method of Sales' performance via daily/monthly report excel.
To work closely with vendor on the provision of data and reports from LOS for sales performance and productivity tracking.
Process & System Support
Supporting system related issues raise by the users, work closely with vendor & IT to fixes the system bugs
Performing system UAT testing
To review/ propose enhancement to improve user experience
A liaison for system enhancements & change request by various internal & external stakeholders i.e IT, Compliance, Data Quality, Bank Negara & etc
End to end implementation for the system enhancement, including preparation of UAT testing scripts, performing system UAT testing as well as pre & post production health check
Jobholder Requirements:
Requirements
Education/Qualification
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent.
Experience
Minimum 5 years' experience in similar industry and/or consulting with a proven track record in System Support & Sales Management.
Excellent presentation and communication skills, able to effectively convey complex information at all levels.
Detailed with numbers, reporting and analysis.
Strong working knowledge of MS Office products – Outlook, Word, Excel and PowerPoint; expert/advance level in both Excel and PowerPoint
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
