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Overview:
The SOC Manager / Lead directs day-to-day security operations, technical triage, and detection engineering related activities in the SOC. This role oversees an internal team of Tier 2 (L2) security analysts and detection/security engineers, while managing the operational delivery and SLA compliance of an outsourced Managed Security Service Provider (MSSP) Tier 1 (L1) monitoring. This position also owns the real-time operational visibility of the floor, including curating, maintaining, and displaying daily SOC dashboard and wallboard statistics (covering tooling health, log pipeline status, alert backlogs, and operational metrics). During high-severity security events, the role escalates directly to designated organizational Incident Response personnel with technical analysis and operational support, and supports containment activities.
Responsibilities:
Conduct daily stand-ups using wallboard metrics to identify blind spots, ingestion drops, or anomalous spikes in alert trends.
Operational Visibility & Daily Health Monitoring: Curate and maintain the central SOC operational wallboard / dashboard display, ensuring high-availability, accurate real-time telemetry, and clear visualization of floor operations. Track and display daily security health metrics, including: Pipeline & Tooling Health, Operational Queue Status, Key Performance Metrics: Daily Mean Time to Acknowledge (MTTA), Mean Time to Detect (MTTD), and Mean Time to Respond (MTTR).
Oversee activity of internal SOC L2 analysts in investigating, validating, and containing escalated security alerts received from the MSSP.
Oversee rapid technical containment measures (host isolation via EDR, port/VLAN quarantine via NAC, identity suspension) during active intrusion attempts.
Serve as the primary technical bridge to incident responder personnel, formally escalating cyber incidents from SOC and supporting block or containment action.
Maintain and test response SOC playbooks customized for banking-specific threat vectors.
Govern daily service delivery, SLA adherence, and escalation handoffs from the Tier 1 MSSP. Lead operational reviews with MSSP counterparts to evaluate detection efficacy against evolving threats targeting the financial services sector.
Security Engineering & Tooling Oversight. Direct the security engineering sub-team responsible for data onboarding, detection rules, and infrastructure health across the stack of SIEM, EDR, Email/Phishing controls and Network Access Control (NAC):
Partner with security engineers to develop automated enrichment and containment workflows connecting SIEM, NAC, and EDR platforms.
Skills & Experience We Are Looking For:
Banking / Financial Services: 3+ years in a banking, fintech, or strictly regulated financial enterprise with defined incident escalation tiers and compliance mandates.
Operational Leadership: 3+ years leading technical teams (security analysts and engineers), driving daily shift operations, and mentoring personnel.
SOC Dashboards & Metrics: Hands-on experience building and operationalizing real-time SOC monitoring dashboards and wallboards.
Vendor & Hybrid Model Governance: Track record managing an external Tier 1 MSSP, including SLA monitoring and alert tuning.
Escalation Management: Experience running Tier 2 triage and collaborating directly with enterprise Incident responders on high-severity incidents.
Preferred Certifications: CISSP or related GIAC certifications
For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/
We appreciate your application and will be in touch with shortlisted candidates regarding next steps.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.
