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Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.
Role Overview
Provide Level 2 technical support and operational management for Google Cloud Platform (GCP) environments, serving Mandarin-speaking customers and stakeholders across the Asia Pacific region.
Key Responsibilities
Manage and support GCP services, including:
Troubleshoot production incidents and service disruptions.
Perform root cause analysis (RCA) and implement corrective actions.
Monitor cloud infrastructure using Google Cloud Operations Suite (formerly Stackdriver).
Escalate complex issues to L3 engineers or Google support when required.
Support cloud migration, deployment, and optimization activities.
Create and maintain technical documentation, runbooks, and knowledge articles.
Communicate with Mandarin-speaking customers via phone, email, and virtual meetings.
Required Skills
4+ years of cloud infrastructure or support experience.
Hands-on experience with Google Cloud Platform.
Strong knowledge of:
Linux administration
Networking (DNS, TCP/IP, Load Balancers, Firewalls)
Kubernetes and container technologies
IAM and cloud security concepts
Incident and problem management processes
Scripting skills (Python, Bash, PowerShell, or Terraform).
Experience with monitoring and logging tools.
Language Requirements
Preferred Certifications
Google Associate Cloud Engineer
Google Professional Cloud Architect
Google Professional Cloud DevOps Engineer
Typical L2 Support Activities
Incident diagnosis and resolution
Service request fulfilment
Performance troubleshooting
Patch and maintenance support
Infrastructure monitoring
Escalation management
Customer communication and status updates
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
