Cards and Credit Lending Specialist

About the role

This role is responsible for managing end-to-end card settlement and reconciliation activities, including the handling of customer inquiries related to card management. The role ensures timely, accurate, and efficient processing of card-related operations in accordance with established operational procedures, service level agreements, and internal control standards.

In addition, this role will provide guidance and operational support to Card & Credit Lending Operations team, manages operational investigations and exception cases, supports risk and control initiatives, and serves as a key liaison for internal stakeholders.

Key Responsibilities

• Perform and manage daily card settlement and reconciliation activities for debit and credit card transactions.

• Investigate and resolve reconciliation breaks, settlement exceptions, transaction disputes, and operational issues within agreed service levels.

• Monitor settlement accounts and ensure accurate reconciliation with card schemes and internal records.

• Manage card-related operational activities, including card issuance, replacement, renewal, maintenance, and customer requests.

• Handle investigations and exception management for card transactions and operational discrepancies.

• Provide guidance and support to Operations on daily operational matters.

• Prepare operational, reconciliation, and management reports.

• Support risk, audit, and compliance reviews, ensuring adherence to policies and procedures.

• Collaborate with internal stakeholders to resolve issues and improve operational effectiveness.

• Participate in process improvement and automation initiatives.

Key Accountabilities

• Accurate and timely completion of settlement and reconciliation activities.

• Prompt resolution of outstanding reconciliation items and operational exceptions.

• Compliance with internal policies, regulatory requirements, and audit standards.

• High-quality service delivery to internal and external stakeholders.

• Maintenance of a strong operational risk and control environment.

Qualifications & Experience

• Bachelor's Degree in Business, Finance, Banking, Accounting, or a related discipline.

• 3-5 years of experience in card operations, settlement, reconciliation, payment operations, or banking operations.

• Experience in handling investigations, exception management, and operational controls is an advantage.

Skills & Competencies

• Strong analytical and problem-solving skills.

• Good understanding of card payment operations and reconciliation processes.

• Knowledge of operational risk, compliance, and control requirements.

• Attention to detail with a high level of accuracy.

• Good communication and stakeholder management skills.

• Ability to work independently and manage multiple priorities.

Key Performance Indicators (KPIs)

• Settlement and reconciliation completed within SLA.

• Timely resolution of exceptions and investigations.

• Accuracy level of operational processing and reporting.

• Compliance findings and audit observations.

• Stakeholder satisfaction and service quality metrics.