Team Leader, Central 2

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Roles & Responsibilities

SALES AND MANAGEMENT

• Responsible for the overall region sales activities of acquiring new customers and retaining existing assigned high-value non-borrowing business customers by: Achieving the assigned deposit growth and fee-based income target -Aggressively cross-selling Enterprise Banking wealth solution, cash management solutions and other banking solutions.

• Reaching out to potential business sectors and generate sustainable and quality inflow of potential leads.

• Achieving the assigned region target and expectation

• Work closely with the team members to engages relevant stakeholders in all marketing, business and promotional activities in ensuring effective and quality sales and service standard. o Manage sales processes to ensure compliance to Bank prescribed level of service standards.

• Provide support and assistance to other Departments/Divisions within the Bank with matters relating to the assigned segment

• Ensure timely submission of sales performance related report.

• Maintains high compliance and sales discipline benchmark in accordance to Bank’s and regulatory guidelines.

CLIENT RELATIONSHIP MANAGEMENT

• Conduct regular visits and meetings with top customers of the assigned customer base to enhance banker-customer relationship ultimately to ensure better service quality.

• Contributes suggestions on customer retention strategies and programs.

• Participates in all product development and customer engagement activities for cash management and business wealth for the targeted segment.

• Attend to all customer-related feedback in ensuring prompt service recovery if any.

JOB REQUIREMENTS

• Education qualification: Diploma/ Degree holder

• More than 5 years experience as relationship manager. Proven good performance track records. Preferably someone with the experience of managing a team before

• Outgoing personality won’t be shy to meet new clients and existing to bank clients

• Result oriented, aggressive and performance driven personality

• Strong leadership skills to drive teamwork synergy and performance excellence

• Preferably to be able to converse in multilanguage/ dialects

• Possess following mandated insurance license by the division:

• PCEIA Life & General, Family & General Takaful, CEILI, IPPC & FIMM (as and when required by the Division), Family & General Takaful, CEILI, IPPC & FIMM (as and when required by the Division)