Relationship Manager - Business Wealth Sales (Northern)

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JOB PURPOSE

To meet the assigned KPIs and wealth targets (NII & NFI) through proactive and consistent sales activities including NTB acquisition, ETB farming and cross selling, etc.

ACCOUNTABILITIES

• Responsible for the growth in deposits and fee-based income (wealth solutions) for the assigned Enterprise Banking Division high value non-borrowing & borrowing business customers.

• Increased the customer stickiness and product holding ratio by aggressively cross selling wealth solutions such as Bancassurance/ Takaful, cash management solutions and etc. and driving for main operating account.

• Consistently analyze/ review customers/ team members portfolio in order to be able to continuously identify opportunities for banking solution upselling and cross selling initiatives.

• Build and maintain customer relationship to ensure desirable customer experience and satisfaction.

Sales Management

Responsible for the overall sales activities of acquiring new customers and retaining existing assigned high-value non-borrowing & borrowing business customers by:

• Achieving the assigned deposit growth and fee-based income target.

• Aggressively cross-selling Enterprise Banking wealth solution, cash management solutions and other banking solutions.

• Reaching out to potential business sectors and generate sustainable and quality inflow of potential leads.

• Work closely with the team leads to engages relevant stakeholders in all marketing, business and promotional activities in ensuring effective and quality sales and service standard.

• Manage sales processes to ensure compliance to Bank prescribed level of service standards. Provide support and assistance to other Departments/Divisions within the Bank with matters relating to the assigned segment.

• Ensure timely submission of sales performance related report.

• Maintains high compliance and sales discipline benchmark in accordance with Bank’s and regulatory guidelines.

JOB REQUIREMENTS

• Degree in Accounting, Finance, Banking, Business, Economics or any similar discipline.

• Experienced in marketing and credit processing.

• Strong command of Bahasa Malaysia and English, both oral and written.

• Good public speaking and presentation skills.

• Overall Bank’s Credit, Operations and Product knowledge.

• Keep abreast with SME issues, policies and trends in the country.

• Basic business acumen and industry knowledge.