Executive, Fraud Management

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JOB PURPOSE

The position is responsible for monitoring, detecting, and investigating suspicious financial transactions to prevent fraud and financial crime. This role involves analyzing transaction data, identifying anomalies, and escalating confirmed or potential fraud cases in line with regulatory and internal policies. The analyst works closely with cross-functional teams to ensure the bank’s financial integrity and customer protection.

JOB ACCOUNTABILITIES

• Monitor and Analyze Transactions: Review real-time and historical financial transactions in internet banking using fraud detection systems to identify suspicious or unusual activity.

• As a contact point for National Scam Response Centre (NSRC) for the Bank. Responsible to analyze and escalate any reported fraud/scam in the National Fraud Portal (NFP). Other responsibilities include initiating recovery and other NFP related matters.

• Conduct In-Depth Investigations: Perform detailed investigations into flagged transactions or accounts, gathering and analyzing relevant data, documentation, and customer information.

• Case Management: Document investigation findings clearly and accurately in case management systems, ensuring all actions and decisions are traceable and compliant with internal policies.

• Fraud Pattern Analysis: Identify emerging fraud trends and typologies by analyzing transaction patterns, customer behavior, and external intelligence sources.

• Collaborate Across Teams: Work closely with compliance, legal, cybersecurity, and operations teams to support broader financial crime investigations and risk mitigation strategies.

• Customer Contact: Communicate with customers to verify transactions or gather additional information as part of the investigation process.

• Reporting and Escalation: Escalate confirmed or high-risk fraud cases to senior management or relevant authorities and prepare reports for internal stakeholders or regulatory bodies.

• Support Regulatory Compliance: Ensure all investigations are conducted in accordance with local and international regulatory requirements (e.g., AMLA, FATF, NSRC, BNM guidelines).

• Continuous Improvement: Recommend enhancements to fraud detection rules, investigation workflows, and system configurations based on investigation outcomes and fraud trends.

• Any other task deemed necessary as required by the management to support EFMD operations

JOB REQUIREMENTS

• Possess a Degree in Risk Management / Banking / Finance / Business Administration or any related field.

• 2–3 years of working experience in fraud operations, fraud analysis, investigation, or monitoring within the banking or financial services industry.

• Exposure to fraud detection, investigation and case handling, including supporting remedial and preventive actions.

• Basic to intermediate experience or familiarity with fraud monitoring systems (e.g. Outseer Fraud Management System or equivalent tools) is an added advantage.

• Good understanding of Internet Banking and Mobile Banking operations, including common fraud typologies and transaction flows.

• Able to liaise with internal stakeholders and support communication with external parties such as PDRM, IBTF, PayNet, or relevant authorities when required.

• Strong analytical skills with attention to detail and ability to identify suspicious activities or trends.

• Good team player, proactive, committed and customer‑centric mindset.

• Effective business communication skills with ability to prepare clear reports, case summaries and written correspondence.

• Willing to work under pressure, manage multiple cases, and meet turnaround times.